Terms of use
Draft of 7 November 2026
These terms apply when you use the Denai app or this website. By using Denai, you agree to them. Denai is run by [Company name and registration number], Malaysia.
Safety: what Denai does and doesn't do
In an emergency, call 999 (or 112 from a mobile phone).
- Denai does not call rescue services, and it doesn't promise anyone will come. It tells your chosen contact your plan and lets them know if you haven't checked in.
- A trip plan doesn't replace a park permit. Some trails need one from the park or forestry office.
- Trail information can be out of date. Check the official source shown on each trail and look at recent condition reports.
Your hike, your call
You decide whether a trail suits you, the weather and your group. Before you go, check the official source for the trail, recent condition reports and any permit you need.
Your account and your contact
- Keep your contact's details correct, and only name someone as your contact if they've agreed to it.
- Keep your sign-in to yourself.
What you post
- Post what you saw, honestly and respectfully. Don't post anything unlawful, hurtful or misleading, or other people's private details.
- Our staff can hide posts and comments.
- You keep ownership of what you post, and you let Denai show it in the app. [Licence wording to be confirmed.]
Groups and group hikes
Group organisers run their own hikes and set their own registration terms, which you agree to when you register. Denai provides the tools; it doesn't organise these hikes.
Local help and gear links
- Guides, stays, food and transport are listed so you can contact them directly by WhatsApp or phone. Denai takes no bookings and no payments, and isn't part of any arrangement you make with them.
- Gear links are affiliate links, and the app labels them.
Ending your account
You can delete your account at any time in Settings. We may suspend accounts that break these terms.
Liability and law
[To be written with a lawyer: limits of liability, governing law and how disputes are handled.]
Changes
If these terms change, we'll post the new version here with its date.
Questions about this page: Email address coming soon.